Terms and Conditions
These Terms and Conditions govern the rights and obligations of the Seller and the Buyer in connection with purchases made through the online store www.levoshop.sk.
By submitting an order, the Buyer confirms that they have read these Terms and Conditions before submitting the order.
The Seller is a business established in the Republic of Poland and is registered under the special VAT scheme OSS (One Stop Shop).
The provisions of these Terms and Conditions relating to consumers apply to natural persons who, when entering into and performing the contract, are not acting within the scope of their business or professional activity.
1. OPERATOR OF THE ONLINE STORE
The operator of the online store www.levoshop.sk is:
DDC PARTS Daniel Wacławik
Majowa 121
43-400 Cieszyn
Poland
VAT ID: PL5482319894
REGON: 367382141
Bank account (EUR):
2302735685 / 2010 (FIO Banka)
IBAN: CZ85 2010 0000 0023 0273 5685
BIC / SWIFT: FIOBCZPPXXX
Warehouse and return address:
DDC PARTS – PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic
If you have any questions, please contact us:
E-mail: levoshopsk@gmail.com
2. ORDERING PROCEDURE AND ORDER PROCESSING
2.1
An order is placed by adding the selected goods to the shopping cart and subsequently submitting the order using the appropriate button in the checkout process.
If submitting the order creates an obligation for the Buyer to pay, the order submission button must be labelled in a way that clearly indicates that the order involves an obligation to pay.
2.2
A basic condition for processing a purchase is the correct completion of address and contact details, in particular the e-mail address and telephone number required to process and deliver the order.
2.3
Orders may be placed 24 hours a day throughout the year.
Goods will normally be dispatched no later than within 2–3 business days, unless a different period is stated for a particular product or order.
Once the shipment has been dispatched, the Customer will be informed by e-mail and, depending on the shipping method used, will receive a tracking number.
2.4
Orders containing incorrect or incomplete information that prevents processing or delivery may be placed on hold until the Buyer provides or corrects the necessary information.
2.5
Prices of products displayed in the online store www.levoshop.sk are stated in EUR and include the applicable VAT.
2.6
The Seller will issue an appropriate proof of purchase or invoice for the purchased goods.
If the Buyer purchases as a business and requires a company invoice, the Buyer must correctly provide the billing details, including the applicable tax identification number or VAT ID.
3. SHIPPING AND DELIVERY OF GOODS
3.1
Where the Seller is required under the purchase contract to deliver the goods to the location specified by the Buyer in the order, the Buyer is required to ensure that the goods can be received.
This does not affect the Consumer's statutory rights, including the right to withdraw from the contract.
3.2
Goods are shipped to Slovakia using contracted carriers, in particular GLS, Packeta (Zásielkovňa), TopTrans, or another appropriate carrier depending on the dimensions, weight and nature of the shipment.
Current shipping methods and prices are shown on the “Shipping and Prices” page and during checkout.
3.3
The Buyer is advised to inspect the condition and integrity of the packaging upon receiving the shipment.
If the packaging is visibly damaged, we recommend documenting the damage with photographs and notifying both the carrier and the Seller.
In the event of serious visible damage to the shipment, the Buyer may refuse to accept it.
Failure to follow this recommendation does not in itself deprive the Consumer of any statutory rights relating to defects.
3.4
Personal data required for delivery may be provided, to the extent necessary, to the carrier or other entities whose services are required to process the order.
Detailed information on the processing of personal data is provided in the online store's Privacy Policy.
3.5 Shipping costs
Current shipping prices and conditions are available on the:
Shipping and Prices page.
4. PRICE OF GOODS AND PAYMENT TERMS
4.1
The Buyer may pay the price of the goods and any costs associated with their delivery using the payment methods available during checkout.
4.2
Depending on the options currently available, payment may be made in particular:
- cash on delivery,
- by payment card upon delivery,
- by online card payment,
- through the GoPay payment gateway,
- by bank transfer.
4.3 Bank transfer
Payment may be made by bank transfer to the Seller's account held with FIO Banka:
Bank account (EUR):
2302735685 / 2010
IBAN: CZ85 2010 0000 0023 0273 5685
BIC / SWIFT: FIOBCZPPXXX
4.4
Payment through the GoPay payment gateway.
4.5
In addition to the purchase price, the Buyer is required to pay shipping costs and any other costs of which the Buyer was informed before submitting the order.
Unless expressly stated otherwise, shipping costs are not included in the price of the goods themselves.
The total order amount is displayed to the Buyer before the order is finally submitted.
4.6
The Seller does not require a separate deposit unless otherwise agreed.
This does not affect the possibility of selecting full advance payment as a payment method.
4.7
In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.
Where a variable symbol, payment reference or other payment identifier is required, the Buyer must enter it correctly.
4.8
For goods sourced or ordered individually at the Buyer's request, the Seller may make acceptance or processing of the order conditional upon advance payment, provided that the Buyer has been informed of this condition before the contract is concluded or has expressly agreed to it.
4.9
The Seller will issue an appropriate tax or accounting document to the Buyer and may send it electronically to the e-mail address provided by the Buyer.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1 Cancellation of an order
The Buyer may request cancellation of the order before the goods are dispatched.
If the cancellation request is received as soon as possible, in particular within 24 hours of submitting the order, and the order has not yet been dispatched or irreversibly processed, the Seller will attempt to cancel the order.
This provision does not in any way restrict the Consumer's statutory right to withdraw from the contract.
In the case of a distance contract, the Consumer may also withdraw from the contract before receiving the goods, unless a statutory exception applies.
If the Buyer is not a Consumer, cancellation of an already concluded contract is governed by the agreement between the parties and the applicable law.
5.2 Consumer withdrawal within 14 days
In the case of a distance purchase contract, the Consumer has the right to withdraw from the contract without giving any reason within 14 days, unless a statutory exception applies.
For the purchase of goods, the withdrawal period generally begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods.
Where several goods ordered in a single order are delivered separately, the period begins upon receipt of the last item delivered.
The Consumer may notify the Seller of withdrawal by means of a clear statement, in particular:
- by e-mail to levoshopsk@gmail.com,
- in writing,
- using the withdrawal form available on the Seller's website,
- using the electronic function available on the “My Order” page.
The Consumer may use the form available at:
Download – form
Use of the form is not a condition for the validity of the withdrawal. The statement must clearly indicate that the Consumer wishes to withdraw from the contract.
Where withdrawal is submitted through the online function, the Consumer will receive confirmation of receipt of the withdrawal on a durable medium without undue delay.
Return address
The Consumer must return or hand over the goods no later than 14 days from the date of withdrawal from the contract.
Goods must be sent to:
DDC PARTS – PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic
The Consumer bears the direct cost of returning the goods unless otherwise provided by law.
For goods which, due to their dimensions, weight or nature, cannot normally be returned by post, the Consumer bears the direct cost of returning them. Information about such costs or a reasonable estimate must be provided to the Consumer before the contract is concluded.
The Seller is not required to accept cash-on-delivery return shipments. This does not affect the validity of a properly and timely submitted withdrawal.
5.3 Condition of returned goods
The Consumer may unpack the goods and handle them only to the extent necessary to establish their nature, characteristics and functioning.
The Consumer is liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Depending on the circumstances, such handling may include in particular:
- using the goods in normal operation,
- using an installed vehicle part while driving,
- using car seat covers during normal vehicle operation after checking their suitability,
- soiling, stains or odours,
- mechanical damage,
- scratches,
- wear,
- installation or removal that leaves permanent or visible marks on the product,
- loss or damage to components or accessories.
GOODS SHOWING SIGNS OF USE, SOILING OR INSTALLATION MAY SUFFER A REDUCTION IN VALUE. THE CONSUMER IS LIABLE FOR ANY REDUCTION IN THE VALUE OF THE GOODS IN ACCORDANCE WITH APPLICABLE LAW.
Use of the original packaging is recommended where possible. However, the absence of the original packaging does not automatically result in loss of the right to withdraw.
The Consumer must adequately secure the goods for return shipment so that they are not damaged during transport.
5.4 Refunds
If the Consumer validly withdraws from the contract, the Seller will refund all payments received in connection with the relevant contract, including the original delivery costs, no later than 14 days after receiving the notice of withdrawal.
However, the Seller is not required to make the refund before the goods have been returned or the Consumer provides evidence that the goods have been sent back, whichever occurs first.
If the Consumer selected a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse the additional cost.
The refund will generally be made using the same payment method used by the Consumer for the original transaction, unless the Consumer and the Seller expressly agree on another method which does not result in additional charges for the Consumer.
5.5 Reduction in the value of returned goods
The right to withdraw from the contract must not be understood as a right to use or borrow the goods free of charge.
If the Consumer handled the goods beyond what was necessary to establish their nature, characteristics and functioning, and this resulted in a reduction in value, the Consumer is liable for that reduction in value.
The Seller is entitled to document the condition of returned goods, including by means of photographs, and to inform the Consumer of any identified damage, soiling, wear or other reduction in value.
The Seller may assert a claim against the Consumer corresponding to the proven reduction in the value of the goods.
However, the Seller may not unilaterally set off such a claim against the Seller's obligation to refund payments arising from the Consumer's withdrawal from the contract.
This does not affect the Seller's right to pursue compensation for the reduction in value by lawful means.
5.6 Exceptions to the right of withdrawal
The Consumer does not have the right to withdraw from the contract in cases where the law excludes such a right.
This applies in particular to the supply of:
- goods made according to the Consumer's individual specifications,
- goods made or modified specifically for a particular Consumer,
- goods liable to deteriorate or expire rapidly,
- sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery,
- goods which, by their nature, become inseparably mixed with other goods after delivery,
- other goods or services for which the law expressly excludes the right of withdrawal.
The mere fact that a mass-produced product is intended for a particular vehicle model does not automatically mean that it has been made according to the individual specifications of a particular Consumer.
6. COMPLAINTS AND LIABILITY FOR DEFECTS
6.1 Proof of purchase
An invoice or other proof of purchase may be used to establish the purchase.
However, presenting a specific invoice is not the only permissible way of proving that the goods were purchased.
The Buyer may also prove the purchase from the Seller by other reliable means.
6.2 Liability for defects
The Seller is liable to the Consumer for defects which the goods had at the time of delivery and which become apparent within two years from delivery of the goods, unless otherwise provided by law.
Where a defect becomes apparent during the statutory liability period, the applicable statutory rules concerning the burden of proof apply.
Normal wear and tear resulting from proper use of the product is not considered a defect.
The Seller is not liable in particular for damage arising after delivery as a result of:
- improper use,
- mechanical damage caused by the Buyer or a third party,
- failure to maintain the product,
- use of the product for a purpose other than that for which it is intended,
- improper installation carried out by the Buyer or a third party.
This does not apply where improper installation resulted from deficiencies in instructions provided by the Seller or where the Seller is legally responsible for the installation.
6.3 Inspection of the shipment
After receiving the shipment, the Consumer is advised to check its condition.
If mechanical damage to the packaging or missing items are discovered upon delivery, the Consumer is advised to document the damage with photographs and, where possible, have it recorded in the carrier's transport documentation.
This does not affect the Consumer's right to assert rights arising from defects against the Seller.
6.4 Making a complaint
If the Consumer discovers a defect in the purchased goods, the defect may be reported to the Seller.
A defect may be reported in particular:
by e-mail: levoshopsk@gmail.com
or in writing to the address designated by the Seller for complaints.
The Consumer should provide in particular:
- order number,
- product name or code,
- description of the defect,
- information about how and when the defect occurred.
Where possible, photographs or video documenting the defect are recommended.
Use of a complaint form may speed up the handling of the complaint, but is not a condition for validly reporting a defect.
The Consumer must report the defect within two months of discovering it, and no later than within the Seller's statutory liability period.
6.5 Remedy of defects
Where the Seller is liable for a defect, the Consumer may request that the defect be remedied by repair or replacement of the goods.
The Consumer may choose between repair and replacement unless the chosen remedy is impossible or would impose disproportionate costs on the Seller compared with the alternative remedy, taking all circumstances into account.
The defect will be remedied free of charge, within a reasonable period and without causing significant inconvenience to the Consumer.
6.6 Price reduction or withdrawal in the case of defective goods
Subject to the conditions provided by law, the Consumer is entitled to an appropriate reduction in the purchase price or may withdraw from the purchase contract, in particular where:
- the Seller has neither repaired nor replaced the goods,
- the Seller refuses to remedy the defect in circumstances permitted by law,
- the same defect appears despite repair or replacement,
- the defect is sufficiently serious to justify an immediate price reduction or withdrawal,
- it is clear from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Consumer.
The Consumer may not withdraw from the contract because of a minor defect unless otherwise provided by law.
6.7 Time limit for handling defects
The Seller will provide the Consumer with written confirmation of the defect report without undue delay after the defect has been reported.
The confirmation will state the period within which the defect will be remedied.
As a rule, this period must not exceed 30 days from the date on which the defect was reported, unless a longer period is justified by an objective reason beyond the Seller's control.
If the Seller rejects liability for the defect, the Seller will provide the Consumer with written reasons for the rejection.
7. PERSONAL DATA PROTECTION
7.1
The personal data of Buyers is processed in accordance with Regulation (EU) 2016/679 – GDPR and other applicable data protection laws.
Personal data necessary for processing an order is processed in particular on the basis of:
- entering into and performing the purchase contract,
- compliance with the Seller's legal obligations,
- the Seller's legitimate interests, where the legal requirements are met,
- the Consumer's consent in cases where consent is required as a legal basis.
Entering into a purchase contract does not in itself constitute general consent to the processing of personal data for all purposes.
7.2
Personal data may, to the extent necessary, be provided to entities whose services are required to process the order or to comply with legal obligations, including carriers, payment service providers, accounting providers, IT service providers and other contractual partners.
Detailed information about the purposes and legal bases for processing, recipients of data, retention periods and the rights of data subjects is provided in the separate Privacy Policy available on the online store website.
8. FINAL PROVISIONS AND DISPUTE RESOLUTION
8.1
These Terms and Conditions form part of the purchase contract concluded through the online store www.levoshop.sk.
The version of these Terms and Conditions in force at the time the purchase contract is concluded applies to the relevant order.
8.2
By submitting an order, the Buyer confirms that, before submitting the order, the Buyer was informed of the price of the ordered goods, shipping costs, payment and delivery terms and these Terms and Conditions.
8.3
The Seller seeks to resolve any disputes primarily by mutual agreement.
If the Consumer is dissatisfied with the manner in which the Seller handled a complaint or another request relating to consumer rights, the Consumer may submit a request for remedy to the Seller.
8.4 Cross-border consumer disputes
The Seller is established in the Republic of Poland.
A Consumer residing in Slovakia may, in the case of a cross-border consumer dispute, contact the European Consumer Centre in the Slovak Republic, which assists consumers in disputes with traders established in another Member State of the European Union.
The Consumer may also use the services of the competent alternative consumer dispute resolution body in Poland, in particular the competent Inspekcja Handlowa, subject to its territorial and subject-matter jurisdiction.
The European Commission publishes an up-to-date Europe-wide list of alternative consumer dispute resolution bodies.
8.5
The Slovak Trade Inspection is not the authority directly responsible for resolving an individual dispute against a foreign Seller that has neither its registered office nor a representation in the Slovak Republic.
8.6
Nothing in these Terms and Conditions may deprive the Consumer of protection granted by mandatory provisions of applicable law under European Union rules, in particular where the Seller directs its commercial activities to the country of the Consumer's habitual residence.
8.7
If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity of the remaining provisions.
The relevant mandatory provision of applicable law will apply in place of the invalid or ineffective provision.
8.8
The Seller may amend these Terms and Conditions for future orders.
Any amendment will not have retroactive effect on purchase contracts already concluded.
8.9
The Seller stores purchase contracts and related documents electronically for at least the period necessary to comply with legal obligations and to protect legitimate legal claims.
8.10
These Terms and Conditions become valid and effective on the date of their publication on www.levoshop.sk